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Enterprise · AI
Led the end-to-end design of a research-driven Copilot experience helping cloud customers recover from capacity failures and evaluate complex infrastructure decisions.
Conversational AI
Enterprise UX
UX Research
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Enterprise · Commerce
Led a data-informed redesign of Microsoft Azure’s subscription cancellation flow, increasing customer success by 71%, lifting NPS by 2.5 points, and reducing support incidents by up to 42%.
Design Leadership
Experimentation
Led key parts of Azure's first AI-powered cost management experience, aligning three design teams to deliver an accessible MVP in three months for its Microsoft Build 2023 debut.
Cross-Team Leadership
Accessibility
Consumer · Mobile Gaming
Led the end-to-end UX, UI, and visual redesign of a new mobile trivia game, turning beta feedback into an experience that reached 1,000+ downloads and a four-star rating.
Zero to One
User Research & Testing
Design Systems