Selected Work

Enterprise · Commerce

From Cancellation Friction to $1.18M in Annual Savings

Led a data-informed redesign of Microsoft Azure’s subscription cancellation flow, increasing customer success by 71%, lifting NPS by 2.5 points, and reducing support incidents by up to 42%.

Design Leadership

Enterprise UX

Experimentation

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Enterprise · AI

Bringing AI-Powered Cost Insights to Azure

Led key parts of Azure's first AI-powered cost management experience, aligning three design teams to deliver an accessible MVP in three months for its Microsoft Build 2023 debut.

AI Product Design

Cross-Team Leadership

Accessibility

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Consumer · Mobile Gaming

Taking a Mobile Trivia Game From 0 to 1

Led the end-to-end UX, UI, and visual redesign of a new mobile trivia game, turning beta feedback into an experience that reached 1,000+ downloads and a four-star rating.

Zero to One

User Research & Testing

Design Systems

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